Vertical Solutions Positioned in the Magic Quadrant for Field Service Management, 2008

Vertical Solutions, Inc. (VSI), a leading developer of Service Management software, announces that it has been positioned by Gartner, Inc. in its Magic Quadrant for Field Service Management, 2008(1). The report states that "field service is increasingly viewed as an integral part of a unified customer strategy, improved over time as part of a careful project," and is "as integral as sales, marketing, and customer support to product-centric businesses."

"We believe inclusion in the Magic Quadrant confirms our established presence in and dedication to the Field Service industry," says Ron Wegmann Sr., CEO of Vertical Solutions. "Extended service level contracts, vendor and manufacturer warranty management, and tightly integrated field mobile systems are not casual processes. Field Service is a complex environment that requires the in-depth and operations-specific functionalities provided by PowerHelp. Furthermore, our SOA capabilities allow PowerHelp to capture vital enterprise information and share it with the field. VSI is very pleased to be recognized for its efforts."

PowerHelp is a next-generation technology that enables any external service center, customer service, service provider, or human resources environment to dynamically manage information. Its open platform helps service organizations and contact centers combine various contact channels from different vendors and technology into a single view while providing seamless support that carries across all touch points in an organization.

About the Magic Quadrant

The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Vertical Solutions, Inc. (VSI)

VSI develops, implements, and supports its award-winning PowerHelp suite of service management software solutions. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales and Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use PowerHelp to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. PowerHelp is flexible, integrates easily with legacy systems, and offers one of the industry's fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment. The company's customer list is 100-percent referenceable, and includes ACCO Brands Document Finishing Group, Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. Fast ... Powerful ... Guaranteed. For more information, visit http://www.VSI-PowerHelp.com or call 1.800.466.0238.

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Vertical Solutions Positioned in the Magic Quadrant for Field Service Management, 2008