Ruukki Runs Information Management Services Using Efecte System

Ruukki has adopted Efecte's ERP for IT solution, using which it manages information and costs related to its information technology assets and IT management services. The solution harnesses the industry's best practices i.e. IT Infrastructure Library (ITIL) -based operating models.

"We need an ITIL-compatible system in support of support service control and service management, in order to facilitate both the operational management of services and service quality development in the long-term. We opted for Efecte's system because it enables flexible support for Ruukki's IT process," states Mauri Isokääntä, Corporate IT Manager at Ruukki.

Ruukki IT department is responsible for providing the Group's 14,600 employees, based in 24 countries, with IT services. "IT management services are extremely business critical nowadays, which shows in the related quality requirements," avers Juha Berghäll, Country Manager at Efecte.

"The ERP for IT solution provided will ensure that Ruukki IT department has real-time data on the quality of services and the current status of the IT environment, as the basis for decision-making. While supporting Ruukki's management of its outsourcing partners in a multivendor environment, the solution will also enable the secure and trouble-free management of business critical IT operations," Berghäll explains.

The solution provided to Ruukki covers solutions for Service Desk, SLA Management and CMDB (Configuration Management Database). Using a system operating on the same platform, user, software or unit-based information is easily available to those who need it. The implementation of the Service Desk component lasted less than three months, during which time the system was integrated e.g. with several vendors' service management systems.

Efecte's ITIL-compatible solution is designed for IT operations management. In the fall of 2007, Efecte was the first Finnish organization to be awarded the PinkVerifyTM ITIL certificate in four core ITIL service support processes.

For more information, please contact:

Marko Ruusinen
Country Manager, Efecte AB
Tel. +46 73 508 4019
marko.ruusinen@efecte.se

Liisa Rauhala
Communications Manager, Efecte Oy
Tel. +358 40 567 8938
liisa.rauhala@efecte.fi
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Efecte empowers IT operations management. Efecte's ERP for IT software solution has been developed for managing IT management processes and services. The comprehensive and real-time information provided by the solution helps ensure that IT management services support business needs and processes. Efecte solution empowers IT management to show the real value for IT and to run IT projects with success. Over 250 companies and other organizations already use this flexible and modular software solution. Efecte, headquartered in Finland, has offices in Sweden, Denmark, and Norway. For more information, please see: www.efecte.com

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Ruukki Runs Information Management Services Using Efecte System