Pinoy IT firm expands BPO service offering to Canada

Homegrown technology conglomerate IPVG announced recently that it has forged a deal with a Canadian company that will allow the two firms to offer call center services for companies based inside and outside of Canada.

In a statement released last week, IPVG said it has signed a partnership agreement with Gemma Communications LP (GemmaCom), a call center company based in Ontario, Canada.

Under the terms of the accord, IPVG and GemmaCom will provide English-speaking outsourcing services to GemmaCom customers that have offshore outsourcing requirements.

It was agreed GemmaCom will be responsible for promotion and marketing, as well as quality assurance and infrastructure such as dialer and network set-up with its pre-existing outsourcing services.

On the other hand, IPVG is tasked to provide call center outsourcing services through its BPO subsidiary, IP Contact Center Outsourcing (IPCCO) with its operators, production seats, and network.

"After completing a multi-continent review of possible off-shore locations and partnerships, we believe that our decision to go to the Philippines and team up with IPVG, ideally positions Gemma to provide our clients with exceptional value and industry best call center solutions," Gemma Communications president Craig Meilleur, said in the statement.

IPVG chief executive Enrique Y. Gonzalez, meanwhile, said the deal with GemmaCom will strengthen the company’s outsourcing and offshoring network.

"GemmaCom is a leading outsourcing provider in Canada, and allows us access to Canada’s growing off-shoring requirements. This is yet again another milestone for IPVG and the Philippine BPO industry," he stated.

The migration of service offerings from both companies will create a full complement of voice and non-voice delivery service capabilities such as inbound services (customer service, technical support and sales and marketing), outbound services (sales and marketing, surveys and loyalty programs), and BPO services (email support, chat support, document management and transaction processing).

GemmaCom has 1,000 seats and operates three call center facilities in Canada that are located in Toronto, Ontario, and Montreal.

GemmaCom is the third international investment agreement in IPVG’s BPO platform following the KPO joint venture with Credence Analytics in India and the acquisition of US-based call center Influent.

http://www.mb.com.ph/INFO20080721130299.html

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Pinoy IT firm expands BPO service offering to Canada