The global economic slowdown is beginning to spell a windfall for some BPO firms. Companies such as WNS, EXL, Steria and Quatrro are finding new opportunities as clients aggressively pursue cost-cutting. “With reality dawning that these are going to be tough times, companies have become more aggressive on outsourcing,” said WNS (Holdings) CEO Neeraj Bhargava. The BPO firm ... [full story]
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The scions of India's outsourcing industry gathered in Mumbai to kick off a subdued version of their annual conference, hosted by indust ry group Nasscom. If the conference was any indicator, financial turmoil in the US and shifting patterns of global growth are making the market for offshore services more decentralised. With budgets shrinking and decision making frozen in ... [full story]
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A total of 350 staff at insurance giant AXA Sun Life could be made redundant as part of a proposed £500m BPO deal. The proposed 15-year agreement with Capita will see the services company provide AXA with customer services, policy administration, claims activity and related IT support. As part of the deal, 1,300 AXA staff working in Basingstoke, ... [full story]
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When Tech Mahindra paid $100 million upfront as part of future savings to clinch a multi-year outsourcing contract from British Tele com (BT) earlier this year, it was seen as one of a kind deal. It was not. Many large IT outsourcing customers, particularly in the financial services and telecom sectors, are demanding hefty upfront savings payment from service ... [full story]
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The global economic slowdown is beginning to spell a windfall for some BPO firms. Companies such as WNS, EXL, Steria and Quatrro are finding new opportunities as clients aggressively pursue cost-cutting. “With reality dawning that these are going to be tough times, companies have become more aggressive on outsourcing,” said WNS (Holdings) CEO Neeraj Bhargava. The BPO firm ... [full story]
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In 2008, when a series of nine blasts rocked Bangalore, Rajiv Shetty, who is Cisco’s vice president, strategic accounts, picked up hi s daughter from school, stayed at home to pacify his family and completed his official assignments for the day. He works from home for two days in a week. The software installed on his laptop and a ... [full story]
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The Mumbai terror attacks couldn’t have come at a worse time for the $50-billion IT BPO industry. Though many industry honchos feel that the IT BPO sector may now see a further slowdown in new business and client visits, others feel that clients will now look at setting up disaster recovery centres as an integral part of strategy ... [full story]
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When Tech Mahindra paid $100 million upfront as part of future savings to clinch a multi-year outsourcing contract from British Tele com (BT) earlier this year, it was seen as one of a kind deal. It was not. Many large IT outsourcing customers, particularly in the financial services and telecom sectors, are demanding hefty upfront savings payment from ... [full story]
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Having won more than half of large BPO contracts announced during past one year, leading software services firms with back-office arm s are set to become bigger players in the BPO market, according to research firm Datamonitor. Companies such as Tata Consultancy Services (TCS) and Cognizant also accounted for almost 80 per cent of the total value of large ... [full story]
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The global economic slowdown is beginning to spell a windfall for some BPO firms. Companies such as WNS, EXL, Steria and Quatrro are finding new opportunities as clients aggressively pursue cost-cutting. “With reality dawning that these are going to be tough times, companies have become more aggressive on outsourcing,” said WNS (Holdings) CEO Neeraj Bhargava. The BPO ... [full story]
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If technology is so critical to the success of the company, then why is it being outsourced to different parts of the planet? These suggested strategies can prove that there is more to outsourcing beyond cutting costs. The most oft-cited reason for outsourcing parts of business operations are cost reduction and, to some extent, improvement of product or service. ... [full story]
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As part of an overall effort to reap annual savings of $200 million to $250 million over the next three years, Sara Lee Corp. plans to outsource multiple business processes—starting with its North American and European financial transaction processing operations. The company’s global indirect procurement activities also are expected to be outsourced, as well jobs in the group responsible ... [full story]
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British government services firm Serco Group Plc entered the Indian business services contracting market on Thursday by buying 60 percent of India's InfoVision Group for 13.3 million pounds ($20 million) in cash. Serco, which runs railways in London and northern England and is involved in sectors including defence, nuclear and education, said it expected the acquisition to give it ... [full story]
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Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom of the global financial crisis. The two countries which have benefited the most from outsourcing, India and the Philippines, expect to see some initial pain from the financial turmoil but the industry ... [full story]
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Rural BPOs are the next revolution in Indian Information Technology sector to happen, as the industry gears up to achieve $50 billion export target this year, Nasscom member Ashank Desai said. "The host of rural BPOs that are coming up in the country, is the next revolution in industry to happen, rural BPOs is about creating jobs," Desai, who ... [full story]
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The Mumbai terror attacks couldn’t have come at a worse time for the $50-billion IT BPO industry. Though many industry honchos feel that the IT BPO sector may now see a further slowdown in new business and client visits, others feel that clients will now look at setting up disaster recovery centres as an integral part of strategy ... [full story]
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Having won more than half of large BPO contracts announced during past one year, leading software services firms with back-office arm s are set to become bigger players in the BPO market, according to research firm Datamonitor. Companies such as Tata Consultancy Services (TCS) and Cognizant also accounted for almost 80 per cent of the total value of large ... [full story]
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Raiffeisen International is to outsource development and support of its core banking technology to Misys and Indian outsourcer HCL Technology. The agreement with the Austrian bank comes weeks after Misys extended its year-long strategic partnership with HCL to cover European markets. The ring-fenced outsourced team of developers will be run from the bank's headquarters in Vienna, and use ... [full story]
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Australia's BankWest has sold its 49% stake in IT outsourcing joint venture Unisys West to its tech partner. Financial terms were not disclosed. The sell-off follows the $2.1 billion acquisition of BankWest by Commonwealth Bank of Australia. However, the Perth-based regional bank had already begun to move some services back inhouse in 2006, after outsourcing most of its IT ... [full story]
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Having a cohesive IT strategy is essential for firms looking to outsource their software development, it has been claimed. Writing on computing.co.uk, Martin Atherton, research director at industry analyst Freeform Dynamics, said the growing propensity of businesses to adopt approaches such as service-oriented architecture shows joined-up methods are becoming key features of a more strategic treatment of IT. ... [full story]
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Global IT outsourcing continued to increase in the third quarter of 2008, according to a study. Research carried out by technology consultancy EquaTerra found combined IT and business practice outsourcing grew in Europe at a rate of 64 per cent and in the US at rate of 25 per cent, while IT outsourcing expanded globally by 39 per cent. ... [full story]
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US software outsourcing company CSC, one of the world's largest IT outsourcing firms, said yesterday it will launch a new delivery center in China as the global financial crisis may force more Western companies to outsource their business to the country. Michael Laphen, chairman and chief executive officer of CSC, said the financial turbulence would force more companies to ... [full story]
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These are, to cite the old Chinese curse, "interesting times" for organizations seeking to outsource their contact center services and for business process outsourcers (BPOs) alike. That is because serving end-customers has never been more challenging. Today's buyers are savvy, proactive, quality conscious but price-sharp, unimpressed with brands unless they consistently deliver, and whose loyalty is as good as their ... [full story]
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Many large businesses are choosing to cut their IT budgets, but lots plans to increase outsourcing within the company, according to new research. Forrester conducted a poll of 950 senior IT managers in the US and Europe, with 43 per cent of respondents revealing they plan to cut their spending due to the economic downturn. However, the same ... [full story]
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A company that runs one of the nation’s largest networks of online schools recently decided to discontinue a program that arranged for high school teachers in the United States to send their students’ English essays to India for evaluations by reviewers there. The existence of the program by Herndon,Va.-based K12 Inc. is an example of the opportunities and hazards ... [full story]
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With the rupee playing spoilsport and US and Europe reeling under the sub-prime crisis, Indian BPO companies have taken a fresh look at tapping the domestic outsourcing opportunity. But the approaches taken by the companies to do so couldn't differ further. Despite the bumps, the Indian economy is growing and so is the opportunity to outsource given the need ... [full story]
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Dell Inc plans to make fewer computers itself and rely on contract manufacturers to cut costs, but the company could find it hard to get rid of its North American factories at a good price. The world's second-largest PC maker said in April it would outsource more manufacturing, and the Wall Street Journal reported on Friday that Dell was ... [full story]
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The London office of US firm Morgan Lewis & Bockius is reviewing its strategy following the loss of its only two IT and outsourcing partners. Former Norton Rose partner Richard Barratt is leaving to set up his own boutique and Rory Graham has retired for health reasons following a long period of sick leave. Morgan Lewis UK managing ... [full story]
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While reading outsourcing horror stories may be somewhat entertaining, especially if it hasn't happened to you, it's even better to learn from the mistakes of others. That's why InfoWorld talked to industry experts to summarize their best advice, based on their own experience and their clients' experiences. Those industry experts are Larry Harding, founder and president of High Street ... [full story]
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Outsource staffing is an effort made by outsourcing companies to provide you and your company with just the perfect employee capable of doing your work to help you run your business smoothly and perfectly. To run any organization successfully and efficiently it is very important to choose the right people who can do the required work. Well it is correctly ... [full story]
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The high cost of moving raw materials, component parts and finished goods may well prompt some US companies to return their overseas manufacturing operations to the US, but will not cause a dramatic shift in globalization, according to a new research paper. US-based manufacturers have welcomed the low dollar because it has boosted competitiveness of their exports. In 2007, ... [full story]
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European outsourcing professionals will discuss the impact of an economic downturn on outsourcing in the United Kingdom at a meeting of the International Association of Outsourcing Professionals' (IAOP™) London chapter this month. Speaking on the economy will be Ken Wheeler, senior vice president business development, EMEA of Sitel, and PricewaterhouseCoopers' directors Alek Adamski and Thomas C. Brooks. Pierre-Andre ... [full story]
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